Privacy Policy
Effective Date: 06.08.2026
This Privacy Policy explains how your personal data is collected, for what purposes it is used, with whom it is shared, and how it is protected on https://balikesirambarcim.com, operated by Balıkesir Ambarcım.
1. Data Controller
| Title | Balıkesir Ambarcım |
| Company Type | Individual |
| Address | Barış Mahallesi Koşuyolu Caddesi Marmara Nakliyeciler Sitesi A Blok No: 7 Gebze / Kocaeli, Gebze/Kocaeli |
| Tax Office / No | / |
| MERSIS No | |
| [email protected] | |
| Phone | 0 (530) 142 48 34 |
| KEP |
2. Personal Data We Process
- Identity and contact: first name, last name, email, phone
- Address: delivery and billing addresses
- Customer transactions: order history, request and complaint records, return processes
- Financial: invoice and payment records (your card number is not stored by us)
- Transaction security: IP address, session logs, browser and device information, cookie data
- Marketing: communication preferences and browsing behavior, based on your explicit consent
3. Our Processing Purposes
- Execution of order, delivery, invoicing, and return processes
- Membership registration and ensuring account security
- Handling customer support requests
- Fulfillment of legal obligations (tax, trade, consumer legislation)
- Prevention of fraud and misuse
- Measuring and improving site performance
- Sending commercial communications and personalization if you have given explicit consent
4. Legal Grounds (KVKK Art.5)
- Being necessary for the conclusion or performance of a contract
- Explicitly stipulated by law and fulfillment of legal obligations
- Processing data being necessary for the establishment, exercise, or protection of a right
- Our legitimate interests, provided that they do not harm your fundamental rights and freedoms
- Your explicit consent (commercial communication, cookie-based marketing, etc.)
5. With Whom Do We Share?
Your data is shared only for the relevant purpose; with cargo and logistics companies, payment and banking institutions, e-invoice integrators, IT infrastructure and hosting providers, call center service providers, financial and legal advisors, and, upon request, authorized public institutions and organizations. In cases where transfer abroad is required, the conditions stipulated by KVKK are observed.
6. Retention Periods
- Commercial books and documents: 10 years (Turkish Commercial Code)
- Tax and invoice records: 5 years (Tax Procedure Law)
- Membership and communication records: a reasonable period after membership ends
- Commercial communication consent records: 3 years from the withdrawal of consent
- Traffic and transaction security records: duration prescribed by legislation
At the end of the period, your data will be deleted, destroyed, or anonymized.
7. Data Security
Your data is protected through administrative and technical measures such as authorized access, encryption, secure connection (SSL/TLS), logging, and regular backups. Our staff is bound by confidentiality obligations.
8. Cookies
Our website uses essential, performance, and marketing cookies. Non-essential cookies only operate with your consent. You can change your preferences at any time on the Cookie Policy page.
9. Your Rights (KVKK Art.11)
- To learn whether your personal data is being processed
- If processed, to request information regarding this
- To learn the purpose of processing and whether it is used in line with that purpose
- To know the third parties to whom it has been transferred domestically/abroad
- To request correction if it has been processed incompletely or inaccurately
- To request its deletion or destruction
- To request notification of correction/deletion to the parties to whom it was transferred
- To object to any outcome against you resulting from analysis through automated systems
- To demand compensation if you suffer damage due to unlawful processing
10. Application Methods
To exercise your rights, you can send an email to [email protected], write to the KEP address, or submit a wet-signed petition to Barış Mahallesi Koşuyolu Caddesi Marmara Nakliyeciler Sitesi A Blok No: 7 Gebze / Kocaeli, Gebze/Kocaeli. Your application will be finalized within 30 days at the latest.
11. Changes
This policy may be updated in accordance with legislative and service changes. The latest version is always published on this page.
